As we close out the year, I’ve been spending a lot of time in reflection. I’ve been looking at what worked, what didn't, and most importantly, how  we navigated the undeniable challenges this market threw at us. If I had to boil down my entire year into a single, counter-intuitive lesson, it would be this: Sometimes, you have to go backwards to finally move forward. It’s a hard lesson to learn, especially for high-achievers who are used to constant forward momentum. In this s

We are "Christmas card people." My goodness, do we send out cards. And when you send out a lot of cards, you receive a lot of cards! In our hallway, we have three long ribbons hanging from a closet door where we use clothespins to display every single card we receive. Lesley, who is the manager of most everything at our house, has a daily holiday ritual: she carefully checks the return address on every envelope against our records to make sure we have the correct info for nex

Agents say, "Why don't doors open for me?" When you stay long enough to earn the key. In a world where agents jump ship at the first sign of a shinier offer, loyalty has started to feel like a forgotten value. Over the past few months, Andy and I have talked a lot about what loyalty truly means—and why it has been the single greatest decision of our real estate careers. I’ve been with Keller Williams since 2005. For nearly two decades, I’ve watched agents chase greener pastur